Todas las cancelaciones recibidas después de la fecha de vencimiento de cancelación especificada en el Cancellations received after the cancellation due date are subject to a specified minimum cancellation fee of 1 (one) night, unless otherwise noted in the email confirmation. If you do not arrive at your hotel, it will be treated as a late cancellation (no show) and you will be charged a minimum cancellation fee of 1 (one) night per room. In case of a non-refundable reservation, a total stay charge should apply. Changes to your reservation must be made through Rochester Hotels unless the booking has been made through a travel agent, in this case, you should contact your agent. This applies to change of dates, length of stay, name, earlier check out, delayed arrival or total or partial cancellation. If you have any further questions concerning your booking prior to arrival or during your stay at the hotel please contact our Customer Service. Cancellations must be notified within our regular office hours from 08:00 to 18:00 local time.
To request a refund, please contact us at any of the following:
Rochester Hotels makes every effort to ensure that all rates displayed on this website are accurate but often changes occur in market conditions or circumstances after the date of issuance that make information displayed on this website loses accuracy and does not reflect the current state. Hereby, Rochester Hotels expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of the contents of this website.