Buying with your credit card is absolutely safe and it is backed with SSL technology and with our "Guarantee secure purchase". Working with Wondersoft and Decidir.com servers, companies that together they process more than 10.000 daily transactions with credit cards, Rochester- Hotels.com is backed with the latest technology in encryption available, in order to guarantee that all your transactions are done safely. None of our clients has reported a fraudulent use buying in our website.
On the improbable case that your credit card would be used in a fraudulent way you should follow the steps defined by the bank issuing it and contact us inmmediately. Most credit cards cover charges for misuse of your card or limit their liability to a specified amount. If your issuing bank happens to not cover the misused charges of the purchase through the safety server, we will refund the misused charges up to US$1000.
Our safety Server (SSL) records all the personal data, included the one that corresponds to your credit card. The process of encrypting takes all the data and turns it into codes that are passed down in a safety and impenetrable way through the internet. This process makes that the information is not possible to be interpreted while it is being passed down through the internet. Once the encrypted information is received by our safety Server the same is converted into its original way and analyzed in our staff offices by duly qualified and supervised staff.
Those who feel more comfortable providing their data by phone can choose for the "Call me" option. An operator of our call center is going to get in touch with you in brief to the number that you have indicated to receive de missing data or to arrange the payment in cash.